Refund policy

Refund Policy

Last updated: October 3, 2026

Our coffee and tea are food products, roasted and packed for you, so we can't accept returns of opened or unopened items. If something goes wrong with your order, we'll make it right.

Damaged, wrong or missing items. Email support@roastbloom.com within 14 days of delivery with your order number and a photo of the item and its packaging. We'll send a replacement or refund the affected items, at no cost to you.

Lost packages. If your tracking hasn't updated for 10 business days, or shows delivered but you don't have it, email us within 30 days of the ship date. We'll work with the carrier and send a replacement or a refund.

Cancellations. You can cancel an order within 12 hours of placing it. Email support@roastbloom.com or use our Contact us form and tell us your order number. After 12 hours, your order may already be roasting and can't be cancelled.

How refunds are paid. Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Questions? Email support@roastbloom.com or use our Contact us form. We reply within 1–2 business days, Monday to Friday.